Shipping & Delivery Policy

Secure Global Delivery

At House of Amora, each piece is handled with the discretion, care, and attention it deserves.

We ship internationally to destinations served by our approved courier network. Depending on the destination and order value, we use trusted specialist couriers including DHL, FedEx, and Ferrari Group for high-value deliveries.

Many House of Amora pieces are dispatched directly from our distinguished designers and their boutiques. Every order is carefully prepared, securely packaged, documented, and insured before collection.

UAE White-Glove Delivery

For eligible orders within the United Arab Emirates, House of Amora may offer our in-house White-Glove Delivery service.

This elevated service provides a secure, personal handover of your order by our delivery team. Delivery may be arranged by appointment and may require identity verification and signature upon receipt.

White-Glove Delivery availability depends on your location, order value, and the item selected. Where available, this option will be confirmed by our team.

Shipping Costs, Duties & Taxes

All applicable shipping charges, customs duties, import taxes, and VAT are calculated and paid at checkout.

There are no additional hidden delivery, customs, or clearance charges payable on arrival where these costs have been collected at checkout. House of Amora manages the cross-border delivery process to make your experience as seamless as possible.

Order Preparation & Dispatch

Many House of Amora pieces are handcrafted, made to order, or dispatched from a designer’s boutique. Delivery times therefore vary by item and are displayed on the relevant product page.

Estimated delivery times refer to business days only and exclude weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking details. Should an unexpected delay arise, we will contact you directly.

High-Value & Secure Deliveries

All eligible House of Amora orders are fully insured while in transit until successful delivery.

For high-value orders, House of Amora may apply additional security measures, including:

  • Specialist secure transport;
  • Delivery by Ferrari Group or another approved high-value courier;
  • Signature and identity verification upon delivery;
  • Appointment-based delivery;
  • Additional verification before release of the parcel; and
  • Restrictions on delivery redirection or address changes after dispatch.

Orders may be delivered only to the named recipient or an authorised recipient at the delivery address.

Secure Packaging & Unboxing Video

Every House of Amora order is packaged using secure, tamper-evident materials.

To safeguard our clients, designers, and delivery partners, please record a continuous video while receiving and opening your order. The video should show the unopened parcel, shipping label, condition of the packaging, opening of all packaging layers, and the item with its accompanying documents.

Where available, House of Amora or the relevant designer may provide a packing or dispatch-verification video before shipment.

An unboxing video is required to support claims relating to package damage, tampering, missing contents, or an incorrect item.

Delivery Acceptance

Please inspect the parcel before accepting delivery.

If the package appears opened, damaged, resealed, tampered with, or incomplete, please refuse delivery where possible and contact care@houseofamora.com immediately.

If you have accepted a parcel and later identify a delivery-related issue, contact us within 24 hours of delivery. Please include your order number, clear photographs, and the unboxing video.

House of Amora is not responsible for loss, theft, or damage after a parcel has been successfully delivered and accepted at the address provided by the customer.

Address Accuracy & Delivery Changes

Please ensure that your delivery address, recipient name, and contact details are complete and accurate at checkout.

For security reasons, delivery-address changes, redirection requests, and changes to the named recipient may not be permitted after dispatch. House of Amora is not responsible for delays, failed delivery, or loss resulting from incorrect or incomplete details supplied at checkout.

Cancellations & Returns

All purchases are subject to the House of Amora Return Policy. Orders may be cancelled only before they have been processed or dispatched, and only when cancellation is confirmed in writing by House of Amora.

Contact Us

For shipping enquiries or delivery assistance, please contact:

House of Amora
Dubai, United Arab Emirates
care@houseofamora.com
+971 528524483
www.houseofamora.com