Payment Policy
Secure Payments
House of Amora offers a secure and considered checkout experience for every purchase. Payments are processed through the Stripe payment gateway using secure, encrypted payment technology.
House of Amora does not store your full card details.
Currency
Payments are invoiced in AED (United Arab Emirates Dirhams).
If your card or digital wallet is linked to another currency, your bank or payment provider may apply its own exchange rate, foreign-transaction fee, or service charge. These charges are set by your bank or provider and are outside House of Amora’s control.
Accepted Payment Methods
House of Amora accepts the following payment methods through Stripe:
- Apple Pay
- Google Pay
- Visa
- Mastercard
- Diners Club
The payment methods displayed at checkout may vary according to your location, device, browser, card issuer, and payment-provider approval.
Payment Authorisation & Security
When you place an order, your payment method may be authorised for the full order value before the order is accepted for dispatch.
Where required, you will be asked to complete additional security checks through your bank or card issuer, including 3D Secure authentication. Apple Pay and Google Pay may also require device-based authentication, such as biometric verification or a device passcode.
For the protection of our clients, designers, and payment partners, House of Amora may request additional verification before accepting or dispatching an order. This may include confirmation of your identity, billing address, payment method, or delivery details.
We reserve the right to delay, decline, or cancel an order where payment cannot be authorised, verification is incomplete, fraud is suspected, or a pricing, product, or technical error has occurred.
Payment Capture & Order Acceptance
Submitting an order is an offer to purchase and does not constitute acceptance by House of Amora. An order is accepted when we confirm dispatch.
Payment is captured in accordance with the applicable Stripe and card-provider process once an order is accepted and prepared for dispatch. If an order is cancelled before dispatch, any applicable payment authorisation will be released or reversed in accordance with your bank or payment provider’s processing times.
E-Gift Cards & House of Amora E-Shop Credit
E-Gift Cards, House of Amora E-Shop Credit, and promotional codes may be entered in the designated field at checkout.
If your order total exceeds the available balance, the remaining amount must be paid using an accepted payment method. If the available balance exceeds the order total, the remaining balance may be used for a future eligible purchase, subject to its applicable validity period.
House of Amora E-Shop Credit is issued only in rare cases involving an authorised return under our Return Policy. It:
- Is redeemable exclusively on the House of Amora website;
- Is valid for 30 days from the date of issue;
- Is non-transferable; and
- Cannot be exchanged for cash or refunded.
House of Amora may suspend or cancel an E-Gift Card, E-Shop Credit, or promotional code where fraud, misuse, or unauthorised activity is suspected.
Payment Disputes
If you have a question about a charge, please contact care@houseofamora.com before initiating a dispute with your bank or card provider. We will make every reasonable effort to review and resolve the matter promptly.
Where a payment dispute is initiated, House of Amora may provide relevant transaction, verification, order, delivery, and communication records to Stripe, the card network, your bank, or other authorised parties to respond to the dispute.
Refunds
House of Amora purchases are final sale and are governed by our Return Policy. E-Shop Credit may be issued only in rare cases involving an authorised return.
Any refund required by applicable law will be processed through the original payment method or as otherwise required by law.
Contact Us
For payment-related support, please contact:
House of Amora
care@houseofamora.com
+971 528524483
www.houseofamora.com