Privacy and Cookie Policy

Effective date: 28 September, 2026

House of Amora values the trust of every client, designer, and website visitor. This Privacy and Cookie Policy explains how we collect, use, protect, store, and share personal information when you visit our website, contact us, place an order, or engage with our services.

House of Amora is operated by Amora Fine Jewellery Trading FZCO, Trade License No. 50578, Dubai, United Arab Emirates.

By using the House of Amora website or providing personal information to us, you acknowledge this Privacy and Cookie Policy.

Who This Policy Applies To

This Policy applies to personal information collected through the House of Amora website, customer care channels, email communications, social media interactions, and any other House of Amora services that link to this Policy.

Our website, accounts, checkout, and communications are solely intended for adults aged 18 and above.

House of Amora may offer jewellery and gifts intended for babies and children. However, all purchases, account creation, enquiries, and submissions of personal information must be made by a parent, legal guardian, or other authorised adult.

Information We Collect

We collect information you provide to us, information generated through your use of our website, and information received from trusted partners where necessary.

This may include:

1. Your name, email address, telephone number, billing address, and delivery address.
2. Your order details, purchase history, payment status, delivery information, and product preferences.
3. Account information, communication preferences, customer care enquiries, reviews, and correspondence.
4. Gift recipient details, where you provide them. By providing another person’s information, you confirm that you are authorised to do so.
5. Identity, address, or payment verification information where required for fraud prevention, high value orders, insurance, payment processing, or legal compliance.
6. Designer, seller, boutique, and business contact information where you apply to partner with House of Amora.
7. Device and website information, including your IP address, browser type, device type, approximate location, pages viewed, search activity, referring website, and website interactions.
8. Information received from payment providers, courier partners, designers, boutiques, insurers, and fraud prevention providers where necessary to process an order, prevent fraud, or resolve an enquiry.

How We Use Your Information

We use personal information to:

1. Process, confirm, prepare, insure, and deliver your order.
2. Provide customer care, order updates, delivery support, and after sales assistance.
3. Verify payments, confirm identity where necessary, detect fraud, and protect our clients, designers, and business.
4. Manage our designer, seller, and boutique relationships.
5. Improve our website, products, services, security, and client experience.
6. Send marketing communications only where you have consented or where otherwise permitted by applicable law.
7. Meet legal, customs, tax, insurance, accounting, regulatory, and record keeping obligations.
8. Protect our legal rights, resolve disputes, and respond to lawful requests from authorities.

Payments

Payments are processed through Stripe. When you pay using Visa, Mastercard, Diners Club, Apple Pay, or Google Pay, Stripe and the relevant payment provider process payment and authentication information to complete the transaction and assist with fraud prevention.

House of Amora does not receive your full payment card details through the usual checkout process. For more information about Stripe’s data practices, please review the Stripe Privacy Center.

Who We Share Your Information With

House of Amora does not sell or rent personal information.

We share only the information reasonably required to provide our services and fulfil your order. This may include sharing information with:

1. Shopify, which powers our online store.
2. Stripe, card networks, digital wallets, and payment providers.
3. Approved designers and boutiques, where necessary to prepare, personalise, quality check, or fulfil your order. They do not receive your full payment card details.
4. Delivery, secure logistics, and insurance partners, including DHL, FedEx, Ferrari Group, and other approved providers.
5. Technology, website hosting, email, analytics, security, and customer service providers.
6. Professional advisers, insurers, auditors, banks, and financial institutions.
7. Government authorities, regulators, law enforcement agencies, or other parties where disclosure is required by law or necessary to prevent fraud, protect our rights, or protect the safety of others.

We may also share information in connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business, subject to applicable law.

International Transfers

House of Amora serves an international clientele and works with global payment, technology, logistics, insurance, and designer partners. Your information may therefore be processed outside the country in which you live.

Where information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable data protection requirements.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, protect our services, understand website performance, and offer a refined shopping experience.

We may use the following categories of cookies:

1. Essential cookies enable core website features, including shopping bag functionality, checkout, account access, and security.
2. Preference cookies remember choices such as language, region, and shopping preferences.
3. Analytics cookies help us understand how visitors use our website so that we can improve its performance and experience.
4. Marketing cookies help us provide relevant communications and measure the effectiveness of our campaigns.
5. Security cookies help us identify suspicious activity, prevent fraud, and protect the website and its users.

Where required, we will request your consent before placing nonessential analytics or marketing cookies. You may manage your preferences through our website cookie settings or browser settings.

If you disable essential cookies, certain website features or checkout services may not function properly.

Marketing Communications

With your consent where required, we may send House of Amora news, private client updates, product launches, invitations, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link in an email or by contacting care@houseofamora.com.

You will continue to receive essential communications regarding your order, payment, delivery, account, or service request.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including order fulfilment, customer care, fraud prevention, insurance, dispute management, and legal, tax, accounting, and regulatory obligations.

When information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to authorised personnel and trusted providers who require it to perform their duties. While we take appropriate precautions, no online system can be guaranteed completely secure.

Please keep your account credentials private and contact us promptly if you believe your account or personal information has been compromised.

Your Privacy Rights

Subject to applicable law, you may have the right to:

1. Request information about how we process your personal information.
2. Request access to your personal information.
3. Request correction of inaccurate or incomplete information.
4. Request deletion of your personal information where it is no longer required or where applicable law permits.
5. Request that we restrict or stop certain processing.
6. Withdraw consent for marketing or other consent based processing.
7. Object to certain processing or request the transfer of your information, where applicable.

To make a privacy request, contact care@houseofamora.com. We may need to verify your identity before responding. We may retain information where necessary to comply with law, prevent fraud, resolve disputes, or protect our legal rights.

Children’s Privacy

We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to House of Amora without the involvement of a parent, legal guardian, or authorised adult, please contact care@houseofamora.com. We will take appropriate steps to address the matter.

Third Party Websites

Our website may include links to third party websites, designers, boutiques, or services. House of Amora is not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. The latest version will always be available on our website and will show its effective date.

Contact Us

For privacy questions or to exercise your privacy rights, please contact:

House of Amora
Dubai, United Arab Emirates
care@houseofamora.com
+971 528524483
www.houseofamora.com