Return Policy
Final Sale
At House of Amora, every piece is chosen for its exceptional craftsmanship, rarity, and lasting beauty. We partner with distinguished designers and jewellery houses, and each order is carefully reviewed before dispatch to meet our exacting standards.
For this reason, all House of Amora purchases are final sale. We do not accept returns, exchanges, or refunds for change-of-mind purchases. In rare circumstances, House of Amora may issue E-Shop Credit for an authorised return at its discretion.
Manufacturing Defects
Should you believe your piece has a manufacturing defect, please contact care@houseofamora.com within 24 hours of delivery.
Please provide your order number, a brief description of the concern, and clear photographs or video. Requests received after this period will not be eligible for review.
All cases are subject to inspection by House of Amora and, where applicable, the relevant designer or jewellery house. Please do not return, wear, alter, resize, clean, or repair the item unless we provide written instructions.
Where a manufacturing defect is confirmed, we will seek to offer a replacement of the same piece, subject to availability. Return collection or shipping instructions will be provided only after written authorisation.
House of Amora E-Shop Credit
If a return is authorised following a confirmed manufacturing defect and a replacement is unavailable, House of Amora may issue E-Shop Credit for the approved value.
E-Shop Credit:
- May be redeemed exclusively on the House of Amora website;
- Is valid for 30 days from the date of issue;
- Is non-transferable; and
- Cannot be exchanged for cash or refunded.
Conditions for Review
To be eligible for review, the item must be unworn, unused, unaltered, and in its original condition. All original packaging, certificates, tags, jewellery care cards, and accompanying documentation must be retained.
Exclusions
The following are not considered manufacturing defects:
- Normal wear and tear;
- Accidental damage, improper care, misuse, loss, theft, or unauthorised repair;
- Damage caused by water, chemicals, fragrance, cosmetics, impact, or improper storage;
- Natural variations in gemstones, colour, texture, or handcrafted finishing;
- Minor variations inherent to handmade jewellery; or
- Differences in colour caused by screens, lighting, or display settings.
Cancellations
Cancellation requests may be considered only before an order has been processed or dispatched. Once an order has entered processing or has been dispatched, it cannot be cancelled.
To request a cancellation, contact care@houseofamora.com immediately with your order number. A cancellation is valid only once confirmed in writing by House of Amora.
Contact Us
For assistance or to report a manufacturing defect, please contact:
House of Amora
Dubai, United Arab Emirates
care@houseofamora.com
+971 528524483
www.houseofamora.com
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.