Frequently Asked Questions

House of Amora is responsible for orders until the package is delivered to the client. If the package goes missing, House of Amora may choose to open an investigation with the carrier to determine the responsible party.

Read more in our Shipping & Delivery Policy.

We are not able to accept any personalised or engraved items for refund or exchange.

For further assistance, please email care@houseofamora.com.

Yes, you can ship your order anywhere around the globe.

Yes, we can make all kinds of customisation based on your preferences and choices. We can also add initials, a date, a shared joke or a romantic sentiment — our engraving and embossing services add a meaningful, distinct touch.

Once your order has been dispatched, you will receive an email with a tracking link. Alternatively, you can email us at care@houseofamora.com to track your online or phone order.

Yes, we do — if you have an idea, we have the design. By sharing your ideas with our bespoke team, you can create a jewel that is completely one-of-a-kind.

Send over a query explaining what you would like, attaching any images if possible. A designer will then contact you to discuss your piece and provide you with a quote.

You can engrave your ring with any message you choose. Please note, engraved rings are non-returnable.

Your engraving will need to be remade if your ring is resized, so it is best to select an engraving only if you are certain you have the correct size. See our Ring Size Guide.

If you have a preferred delivery date, please contact our team, and we will do our best to accommodate your request.

Stay connected and up to date with all things House of Amora via our website and social media channels.

We are delighted to offer our customers the option of a video call through our bespoke service. Our team of dedicated experts is on hand to guide and assist you, answering any questions you may have.

To speak to an expert, share your query here.